Frequently Asked Questions

When will my order ship?

  • The time I need to prepare each order varies depending on the product.
  • Projected Overall Ship Date: 1-3 weeks
  • Projected Bandana & Ship Time: 1-2 weeks
  • Projected Collar Ship Times: 2-3 weeks

Return policy

  • I do not accept returns or exchanges unless there is an error on my part.

Sizing details

  • Please be sure to check the sizing under our listings. If you are unsure what size to get after looking at the listing, please contact me and we will work to figure out what is the best size for your furry friend!

What is eco canvas?

  • Eco canvas is a 100% polyester fabric that is made from 45% recycled material. It is very sturdy and colors are bright and bold.
Why should I get an eco canvas collar?
  • As stated above, eco canvas is a very sturdy fabric but it also cleans very nicely! This means your dog could roll in the mud, play on the beach, go for a swim, or any adventure and no matter how dirty it gets, the collar will clean and will appear to be as good as new!

What is a service dog style martingale?

  • A service dog style martingale is basically a martingale with an added buckle. It is your choice on whether you want it to be a fabric martingale or a chain martingale! These collars are typically used by guide dog and service dog organizations but they are commonly used so you do not have to slide the martingale collar over your dogs head. Instead, you can put it on  with the included buckle!